gt9 Privacy Policy

1 Introduction and Definitions

gt9 ("we", "us", or "the Company") operates an online betting and casino platform in Bangladesh. This Privacy Policy ("Policy") explains how we collect your personal information, the purposes for which we use it, how long we retain it, and the circumstances under which we may share it with third parties.

By visiting the gt9.cam website or using our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please stop using our platform.

Key Definitions

• Personal Information: Any information that can directly or indirectly identify you — such as your name, mobile number, email address, IP address, and so on.
• Data Processing: Any operation involving personal information, including collection, storage, modification, use, or deletion.
• User / You: Anyone who visits the gt9.cam website or creates an account to use our services.
• Cookie: A small text file stored in your web browser that helps improve the site's performance and your user experience.

2 Information We Collect

We collect your information in several ways. The details are explained below:

2.1 Registration Information

When you create an account, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Your chosen username and password (stored in encrypted form)
• Payment method details you provide (bKash, Nagad, Rocket, Upay, bank account)

2.2 Transaction Information

When you carry out deposits, withdrawals, or betting activity on our platform, the following information is automatically recorded:

• Date, time, and amount of transactions
• Betting history and gaming activity records
• Detailed win and loss information
• Bonus and promotional offer usage history

2.3 Technical Information

Information collected automatically when you visit the site:

• IP address and device identification data
• Browser type, operating system, and screen resolution
• Pages visited, click patterns, and time spent on the site
• Referral URL (where you came from before arriving at the site)
• Cookie and session data

2.4 Communication Information

If you contact us through live chat or email for support, a record of that conversation is kept. This helps us improve service quality and resolve disputes.

3 Purposes for Using Your Information

We use your personal information only for the following purposes:

We do not use your information for any purpose beyond those listed above. If we ever need to use your information for a new purpose, you will be informed in advance.

4 Information Sharing and Disclosure

gt9 does not sell your personal information or give it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We share necessary information with payment gateways (bKash, Nagad, Rocket, Upay), identity verification services, and technology infrastructure providers. These partners may only use the information to provide the specific service, and they are required to follow our privacy standards.

4.2 Legal Obligations

If we receive a valid instruction from a government authority or court under applicable Bangladesh law, we are required to provide the relevant information. In such cases, we provide only the specific information that has been requested.

4.3 Fraud Prevention

To prevent fraud, money laundering, or other illegal activity, necessary information may be shared with industry-standard verification services and security partners.

4.4 Business Transfer

If a merger, acquisition, or transfer of company assets ever occurs, user information may be transferred to the relevant new owner. You will be given advance notice in such cases.

5 Data Security Measures

To protect your personal information, gt9 has put in place industry-standard technical and organizational measures:

• SSL Encryption: All data transmission on our site is protected by 256-bit SSL encryption, which keeps information exchanged between your browser and our servers completely private.
• Password Hashing: Your password is never stored in plain form — it is kept in encrypted form using industry-standard hashing algorithms.
• Access Controls: Only authorized personnel can access your information, and a log of every access is retained.
• Secure Servers: Our servers are protected by firewalls, intrusion detection systems, and regular security audits.
• Two-Factor Authentication: Two-factor authentication (2FA) is available for added account security.
• Regular Testing: Our security team regularly conducts vulnerability assessments.

Although we ensure the highest level of security, transmitting data over the internet is never entirely risk-free. It is your responsibility to keep your account password private and to log out from unnecessary connections.

6 Cookie Policy

The gt9.cam website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the site's performance and your user experience.

Types of Cookies We Use

• Essential Cookies: These are necessary for the basic operation of the site. They store login sessions, security tokens, and cart information. If these cookies are blocked, the site will not work properly.
• Performance Cookies: These help analyze which pages are visited most, loading times, and similar metrics. This information is completely anonymous.
• Functional Cookies: These are used for conveniences such as remembering your language preference and login details.

You can disable cookies at any time through your browser settings, though this may limit some features of the site.

7 Data Retention Period

We retain your personal information only for as long as necessary and legally required. The following guidelines are followed:

• Account Information: Retained while your account is active, and for the period required by law after it is closed.
• Transaction Records: Retained for a minimum of five years in accordance with financial regulatory guidelines.
• Customer Service Records: Retained for at least three years after the relevant matter is resolved.
• Cookie and Session Data: Automatically deleted when the session ends or after a maximum of 12 months.
• Marketing Preferences: Retained until you cancel your subscription.

Information may be retained for a longer period where required for legal obligations, dispute resolution, or enforcement of agreements.

8 Your Rights

You have the following rights regarding your personal information:

• Right of Access: You may request to know what information we have collected about you.
• Right to Rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain cases you may request that the processing of your information be restricted.
• Right to Object: You may object to marketing communications and cancel your subscription at any time.
• Right to Data Portability: You may request to receive your information in a machine-readable format.

To exercise any of the rights above, please contact our support team. We will endeavor to respond within 30 business days.

9 Privacy of Children and Minors

gt9's services are strictly for users aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.

An age verification process is completed at the time of registration. If we become aware that a minor is using our services, that account will be closed immediately and the related information will be deleted.

If you believe a minor is using our platform, please inform us right away.

10 Third-Party Links and Services

Our platform uses third-party services (such as bKash, Nagad, Rocket, Upay) for payment processing. These services have their own privacy policies, and gt9 is not responsible for how your information is used on their platforms.

You are advised to read the privacy policy of any third-party service before using it.

11 Policy Changes and Updates

gt9 reserves the right to change or update this Privacy Policy from time to time. For any significant changes:

• The "Last Updated" date on this page will be changed.
• Registered users will be notified by email or platform notification.
• A clear notice will be displayed on the site for significant changes.

Continued use of our services after changes have been made will indicate that you have accepted the updated policy. You are advised to visit this page regularly.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

For information on responsible gambling, please visit our Responsible Gambling page.