gt9 Terms and Conditions

These terms and conditions ("Terms") apply between gt9 ("Platform", "we", "us") and users of our services ("you", "user"). gt9 is an online betting and casino platform that provides entertainment services for users in Bangladesh.

By accessing, browsing, or registering on the gt9 platform, you agree to comply with the following terms and conditions. These terms must be read together with our Privacy Policy and Responsible Gaming Policy, which are considered an integral part of these terms.

If you have any questions or need clarification on any matter, please contact us via our 24/7 live chat support or at [email protected].

The following conditions must be met to open an account on the gt9 platform:

• You must be at least 21 years of age. Use of this platform is strictly prohibited for anyone under 21.
• You must provide accurate and truthful personal information, including your full name, date of birth, address, and contact details.
• Each person may open only one account. Opening multiple accounts is strictly prohibited and may result in account termination.
• We may carry out an identity verification process (KYC) to verify the information provided at the time of account registration.
• Accessing the platform through proxy servers, VPNs, or any similar technology is prohibited.

Ensuring the security of your gt9 account is entirely your responsibility. Please follow the points below to keep your account secure:

• Keep your password strong and do not share it with anyone.
• Keep your login details secure — gt9 will never ask for your password by email or chat.
• If you suspect that your account has been accessed without authorisation, contact us immediately.
• Remember to end your session after logging in from a public or shared device.
• The account is for your personal use only — placing bets on behalf of others or using someone else's funds is prohibited.

You are fully responsible for all activity that takes place on your account, including unauthorised use by a third party. gt9 is not liable for any losses resulting from lost or stolen account credentials.

The following policies apply to deposits and withdrawals on the gt9 platform:

• Minimum Deposit: The minimum deposit amount for each method is ৳200.
• Minimum Withdrawal: The minimum withdrawal amount is ৳1,000.
• Withdrawal Time: Processing is usually completed within 10 to 45 minutes.
• Accepted Methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Withdrawal requests will only be processed from verified accounts.
• The method used for deposits and withdrawals must be the same unless otherwise approved under special circumstances.
• gt9 reserves the right to carry out additional verification procedures for suspicious transactions.
• gt9 reserves the right to review any withdrawal request submitted after a deposit but before any betting or gaming activity has taken place.

gt9 offers various bonuses and promotional offers. By accepting these offers, the following conditions apply:

• Welcome Bonus: 100% bonus on the first deposit, up to ৳15,000. To withdraw the bonus, the combined total of the deposited amount and the bonus must be turned over 10 times.
• Each bonus has its own validity period and conditions, which are clearly communicated at the time of the offer.
• Winnings made using bonus funds must meet the specified wagering requirement before withdrawal.
• A user may claim any one welcome bonus only once.
• gt9 reserves the right to forfeit bonuses and associated winnings in cases of bonus abuse or policy violation.
• Under the VIP programme, weekly cashback benefits are available across five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Details on VIP tier criteria and benefits are published on the gt9 website.
• gt9 reserves the right to modify, suspend, or cancel any bonus offer at any time.

The following general rules apply to betting and gaming activity on the gt9 platform:

• All bets must be placed within a defined minimum and maximum limit, which is set separately for each game or market.
• Once a bet is confirmed, it cannot be changed or cancelled, unless a specific technical error occurs.
• If an event or game is cancelled, the funds for the related bet will be refunded.
• Results arising from a technical error or software malfunction will not be considered valid, and gt9 reserves the right to void such bets.
• In live casino games, the dealer's decision is considered final.
• gt9 reserves the right to modify the rules, set limits, or cancel any game or betting market at any time.

The following activities are strictly prohibited on the gt9 platform. Violating these prohibitions will result in immediate account closure and the associated balance may be forfeited:

• Money laundering, fraud, or any other financial criminal activity.
• Using bots, scripts, automation software, or artificial intelligence to play games or place bets.
• Any attempt to manipulate the outcome of a game.
• Using multiple accounts to take advantage of bonuses or promotions.
• Abusive, threatening, or offensive behaviour towards other players or gt9 staff.
• Attempting to hack or gain unauthorised access to the site's software, systems, or network.
• Participation in betting syndicates or any other organised activity.
• Deliberately exploiting any technical error or incorrectly issued bonus.

gt9 places the highest priority on responsible gaming. We believe gaming should be an entertainment activity, not a solution to financial problems.

• You can set daily, weekly, or monthly deposit limits on your own account.
• If you feel it is necessary, you can voluntarily request that your account be temporarily suspended for a set period.
• If you notice signs of gaming addiction, please contact our support team.
• It is the responsibility of every account holder to prevent anyone under 21 from using the platform.

For more details on responsible gaming, please visit our Responsible Gaming page.

gt9 takes the protection of your personal information very seriously. We use modern SSL encryption technology to keep all your information secure.

• Your personal information will be used solely for the purpose of providing services.
• Your information will not be shared with third parties except where required by legal obligations from regulatory authorities.
• We retain records of your transactions and gaming activity for security verification and fraud prevention purposes.

For more details on data protection and privacy, please read our Privacy Policy.

gt9 reserves the right to temporarily suspend or permanently close your account in the following circumstances:

• Violation of any clause of these terms and conditions.
• Suspicion of involvement in fraud, money laundering, or other illegal activities.
• Registering an account using false or incorrect information.
• Operating multiple accounts.
• A court order or request from a law enforcement agency.

You may also request to close your account at any time. Any legitimate funds in your balance at the time of closure will be returned, however bonus or promotional credits will not be refunded.

To the maximum extent permitted by applicable law, gt9 will not be liable for the following:

• Interruptions to a game or betting session caused by loss of internet connection or technical errors.
• Failures in the operations of third-party service providers (payment gateways, game developers).
• Losses caused by issues with the user's own device or software.
• Losses resulting from unauthorised third-party access to an account.
• Missed opportunities or financial losses due to the platform being temporarily unavailable.

Gaming is inherently risky. You place bets at your own discretion and at your own risk. Only play with an amount of money that, if lost, would not significantly impact your financial life.

gt9 reserves the right to partially or fully modify these terms and conditions at any time. Any changes will be published on this page and will take effect from the date of publication.

• For significant changes, we will provide notice via your registered email or through a notification on the platform at the time of login.
• Continuing to use the platform after any changes have been made will be considered acceptance of the revised terms.
• If the new terms are not acceptable to you, you may request to close your account.

We recommend that you visit this page regularly to stay updated on the latest terms and conditions.

If you have a complaint or dispute, please contact us directly first. We aim to resolve all disputes fairly and promptly.

• Live Chat: 24/7 live chat support in English is available.
• Email: [email protected]

Dispute Resolution Process:

• First, submit your complaint via live chat or email.
• Our support team will confirm receipt of the complaint and begin an investigation.
• We will contact you regarding the complaint within a reasonable time.
• If a direct resolution cannot be reached between both parties, gt9's senior management will review the matter.